Help Center

Account Management

How do I delete my account?

Pursuant to our data retention policies and applicable privacy laws, you may request the deletion of your WiDi account through the following process:

  1. Submit a formal account deletion request to support@widi.app
  2. Verify your identity through our secure authentication process
  3. Receive confirmation of account deletion within 30 days

Please note: Upon deletion, all associated data will be permanently removed in accordance with our data retention schedule, subject to legal and regulatory requirements.

How do I report abuse?

WiDi maintains a zero-tolerance policy for abusive behavior. To report violations of our Terms of Service or Community Guidelines:

  • Use the in-app reporting feature by selecting the "Report" option on any content
  • Email our Trust & Safety team at safety@widi.app with detailed information about the incident
  • Include relevant screenshots or evidence to support your report

All reports are handled confidentially and investigated thoroughly in accordance with our abuse prevention protocols.

How do I contact support?

Our support team is available to assist you through multiple channels:

Primary Support Channel

Email: support@widi.app

Response time: Within 24-48 business hours

Technical Support

Email: tech.support@widi.app

For app-related technical issues

For urgent matters or privacy-related concerns, please include "URGENT" or "PRIVACY" in your email subject line for expedited handling.

Legal Notice

The information provided in this Help Center is for general guidance only and does not constitute legal advice. Response times and procedures may vary based on the nature and complexity of your request. For specific legal inquiries, please consult with legal counsel.